Current Employment Opportunities

Customer Service Representative (Full-Time) - click to download complete job description

The City of Perkins is accepting applications for a full-time Customer Service Representative working for various departments including City Hall, Utilities, Police Department, and Municipal Court. Responsibilities of this position include, but are not limited to, providing exceptional customer service including answering the telephone, working the front counter, and handling monetary transactions; administrative duties such as generating/filing of reports, entering data, collecting and organizing invoices, and/or tracking payments; serving as secretary to city entities; coordination of building permits and licenses; and other duties as assigned.

After completion of the 60-day introductory period, this full-time position includes excellent benefits including health, dental, vision, and retirement with optional life insurance, disability, and accident/disease coverage, as well as paid holidays, vacations, and sick leave.

Hours & Wage: The Customer Service Representative is a full-time position working 40 hours per week; salary range is $10.00-$10.50 per hour (based on experience). City Hall’s hours are Monday-Friday, 8 a.m. – 5 p.m. All City of Perkins full-time staff are considered essential and may be required to report to work during emergency situations.

REQUIREMENTS:

• High school diploma or GED
• Experience in the use of computer, preferably Microsoft Word and Excel
• Three professional references (former employers, supervisors, or colleagues)
• Be able to multi-task and maintain composure in a busy work environment
• Exhibit professionalism, flexibility, and a commitment to excellence in customer service
• Speak and respond appropriately in difficult situations
• Be a self-starter; able to complete tasks as assigned unsupervised
• Be detail-oriented and able to easily transition between assignments
• Problem-solving and decision-making skills
• Ability to take initiative – do what needs to be done without being asked
• May be required to report to work to serve citizens during emergency conditions

PREFERRED:

• Prior customer service, cashier, and/or administrative experience
• One year of full-time work experience in a retail or office environment or any college or vo-tech studies 

DETAILED JOB DUTIES

• Maintain confidentiality
• Provide excellent customer service in person or via telephone and answer questions regarding city departments and utilities
• Accurately handle and post monetary transactions
• Maintain the city’s utility billing records and accounts
• Collect, process, and organize receipts, invoices, purchase orders, and payments
• Create and distribute statements and invoices
• Process data entry
• Keep accurate and accessible files and records
• Serve as secretary to the Planning Commission and Floodplain Board
• Process reservations for city properties
• Coordinate and issue City permits and licenses
• Prepare reports
• Coordinate city cell phone program
• Complete general administrative duties
• Exhibit strong interpersonal skills while working with a wide variety of people including citizens, elected officials, department heads, staff, vendors, state and federal agencies, etc.

REPORTING DIRECTLY TO:

• City Clerk/Finance Director and Court Clerk/Deputy City Clerk

POST-OFFER REQUIREMENTS:

• Criminal history/sex offender check
• Driving record check
• Drug screening

INTRODUCTORY PERIOD: 60 days

POST-HIRE REQUIREMENTS:

• Periodic driving record checks
• Drug screening

Application Information:                      Applications are available at:

                                                            Perkins City Hall

                                                            110 North Main

                                                            Perkins, OK  74059

                                                            Between the hours of 8:00 a.m. – noon and 1:00 - 5:00 p.m. 

                                                            Monday – Friday

                                                            or

                                                            download applications at www.cityofperkins.net

Resumes must be accompanied by a completed City of Perkins job application.

The City of Perkins is an Equal Opportunity Employer.

Cognitive or Mental Requirements: The following cognitive or mental requirements are necessary on a daily basis.

• Critical thinking
• Reading
• Writing
• Mathematics
• Drawing conclusions from written or computer generated materials
• Analyzing data or report information
• Creating methodologies for accomplishing a goal
• Conduct research using resources available online and in-office
• Clear verbal articulation

WORKING CONDITIONS - The unavoidable, externally imposed conditions under which the work must be performed and that create hardship for the Customer Service Representative including the frequency and duration of occurrence of physical demands, environmental conditions, and demands on one’s senses and metal demands.

Physical Demands - The nature of physical effort leading to physical fatigue

Customer Service Representative will spend hours sitting and using office equipment and computers, which can cause muscle strain. The Customer Service Representative will also have to do some lifting of supplies and materials from time to time, be able to move heavy boxes, and be able to push heavy carts.

Environmental Conditions - The nature of adverse environmental conditions affecting the incumbent

The Customer Service Representative is located in a busy, open area office. The Customer Service Representative is faced with regular interruptions and must work with others on a regular basis.

Sensory Demands - The nature of demands on the senses

The Customer Service Representative must spend hours in intense concentration. The Customer Service Representative must also spend hours working on the computer entering data, which requires attention to detail and high levels of accuracy. General office working conditions: exposure to noise; ability to work in a stressful environment.

Mental Demands - Conditions that may lead to mental or emotional fatigue

There are a number of deadlines associated with this position, which may cause stress. The Customer Service Representative must also deal with a wide variety of people on various, sometimes challenging, issues.

City of Perkins Application (PDF)

Applications can be picked up and dropped off at City Hall.

The City of Perkins conforms to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. The City strongly encourages women, minorities, individuals with disabilities, and veterans to apply to all job openings. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, genetic information & testing, family & medical leave, protected veteran status, or any other characteristic protected by law.

The City of Perkins prohibits retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

The City of Perkins is an Equal Opportunity Employer.